How does the free trial work?
You get every feature of the plan you choose. You can switch plans from your Billing page during the trial, then choose a plan and pay by credit card, ACH or wire transfer from your account. No credit card is needed to start.
How can I pay?
By credit card, ACH or wire transfer from within your account. If you pay annually or have 10 or more licences, you can choose to pay by invoice. Contact us to set that up.
How long are contracts? Can I change plans?
Plans are month-to-month or annual. You can start, stop or change your plan at any time.
How are new locations billed?
Each location needs its own licence. New locations are charged a prorated amount for the rest of your current billing period.
Can I play different music in different areas?
Yes. A location can be split into zones, each with its own stream. Each activated zone adds a cost to the main account. If you use a third-party system that supports multiple zones, you can play separate streams in each zone from the same subscription.
Do you offer discounts?
Annual plans save 10%. If you buy 10 or more licences, tiered volume pricing is available. Contact us for details.
What music licences are included?
In the USA and Canada, your subscription includes public performance licences for background music played through SoundMachine: ASCAP, BMI, SESAC and GMR in the US, and SOCAN and Re:Sound in Canada. They do not cover live music, DJs, karaoke, events that charge admission, or music from other sources. Outside the USA and Canada, you need licences from your local collecting societies.
What support is included?
Every plan includes online and phone support, the SoundMachine Help Center and on-demand training. Subscribers can also use the Music Concierge, custom training and implementation services.